06 Nov 23 | News

Survey on public transport satisfaction in Luxembourg

The survey is aimed at both Luxembourg and cross-border residents.

Supported by the Luxembourg National Research Fund (FNR) (INTER/FWO/19/13713890/LiFT)

LISER has launched an online survey that will run from November 2nd to mid-December, sponsored by the Luxembourg National Research Fund (FNR).

When we know that the number of cross-border workers has exceeded 200,000, and to this we add that of Luxembourg residents who also commute to their workplace, we can easily imagine the scale of traffic on the road network of the country, and more particularly around the capital.

To try to alleviate this problem, the Luxembourg Government is active and invests in numerous P + R parking lots, new bus and tram lines, cycling infrastructure, or even the implementation of free public transport from March 1, 2020 onwards. Transport systems and mobility are thus evolving rapidly in Luxembourg. But are those who are experiencing these changes, passively or actively, whether residents or cross-border, satisfied with this mobility in general, and with public transport in particular ?

Participation in the survey is anonymous. The 35 questions in the survey are organised into three main parts, namely:

  1. Current travel behaviour
  2. Satisfaction with public transport
  3. Changes in travel behaviour since the start of free public transport in Luxembourg and the future intention to use public transport.

Among the completed questionnaires, 60 Sodexo vouchers of 25 Euros will be raffled off.

This survey is different but also complementary to those already carried out on the territory (e.g., Border Mobility Survey in 2010-2011, LuxMobil survey in 2017 in Luxembourg, etc.), because it seeks to estimate a level of satisfaction with public transport and mobility in the country. The results of this survey will be compared to those of a previous survey organized by LISER on public transport in Luxembourg. In doing so, we will thus attempt to determine the impact of free public transport.

The survey is aimed at the entire population (over 16 years old), whether workers, students, pensioners or high school students, for both Luxembourg and cross-border residents.

The more responses, the more reliable the results. Answering this questionnaire should take a maximum of fifteen minutes.

Survey website: 
If you have questions please email: